Grailed, a high-profile company, was struggling with connectivity issues. Their 50-person team was dealing with inconsistent workflows as a big move loomed on the horizon. While Grailed was worried about bringing in experts just before an office move, they knew that they needed to address their crippling IT gaps as soon as possible.
The Story of Grailed
Grailed is a rapidly growing e-commerce marketplace for men’s high-end streetwear and designer pieces. Their platform has become an exceptional meeting ground for enthusiasts to explore their fashion tastes with the chance to buy and sell unique clothing. Since their founding in 2013, Grailed has stopped at nothing to reach new heights in providing truly authentic fashion for the people of NYC.
Grailed has always been able to discern the needs of their customers, which has set them apart from competitors. They have grown so well organically because of the community they have built. It was because of their strengths that they were successful in their funding, recently raising $60 million. This will allow for further improvements to their processes and ensure their standing as one of the hottest fashion pages in the business.
Grailed came to us with an issue: their current consumer-grade Netgear router was simply not cutting it. Interruptions in wifi, poor signals in conference rooms, and frequent outages with a growing staff was not going to help them succeed. What they needed was a true IT partner.
Because Grailed was in the process of moving offices, they were hesitant to make a large investment to rebuild IT. Time and budget constraints meant that subscribing to JS Technology services was the perfect solution. For a simple monthly fee, Grailed could start small and scale services as needed.
JS Tech started by replacing their outdated router with an enterprise wifi system, ran cabling, and used multiple access points to ensure full coverage throughout the office–even the notoriously spotty conference rooms. Grailed was problem-free for the remaining months in the office, allowing for more productivity than stress.
Now in their new office space, Grailed has relied on JS Tech as the sole vendor for all things IT. Grailed’s space allows them to work smoothly and efficiently. First, they can trust that the office is safe and secure with newly installed security cameras and tap entry via employees’ phones. Then, by mapping out their network topology, JS Tech found the best way to drive wireless engineering in the building. Grailed’s remodeled wifi and internet, with a 99.99% uptime guarantee, means that work can keep flowing.
Grailed’s IT experience is now as painless as possible. From managed computer systems to Zoom rooms for better conferencing, Grailed can trust that technology isn’t going to hold them back. With the bones of the system set in place, there is not much that Grailed needs to do or even think about–not even reporting outages because JS Tech’s engineers are already on it.
Grailed and JS Tech still continue their partnership to ensure exceptional IT support. With regular communication and maintenance, together they solve problems, innovate and grow, and exceed expectations.
Investment: Charitable giving (comparable to $1,000-$5,000 per month)
Hand in Hand for Haiti operates the Lycée Jean Baptiste Pointe du Sable school in St-Marc to provide children with a free and stellar education. While the school recognizes that technology in the classroom is a priority, they found themselves in the dark in 2014: they had no access to the internet. Without wifi, students, as well as expat teachers, remained disconnected from the world. There was no way to access educational applications or to contact family back home. It was going to take a labor of love to bring the school back online.
The Story of Hand in Hand for Haiti
Hand in Hand for Haiti provides life-changing opportunities for youth in Haiti to break the cycle of poverty and to contribute to a sustainable and financially-independent future. Through the Lycée Jean Baptiste Pointe du Sable school, Hand in Hand offers the highest quality education for free. 100% of the program is supported by donations. At full capacity, the Pre K through 12 school teaches 720 students.
The school’s modern teaching methods ensure that their students receive an education of excellence, open to the world but rooted in Haitian culture. The organization knows how important technology is in the classroom. The school curriculum also emphasizes the importance of long-term sustainability, environmental responsibility and civic responsibility.
JS Tech’s founder first became aware of the Lycée Jean Baptiste Pointe du Sable school in Haiti in 2014, while developing an iPad application for distance learning among students. One of the school’s founders volunteered to test the app, but was met with a pretty big obstacle: the school had no internet connection.
On an exploratory mission in February 2015, engineers discovered that internet service provider Digitel had created a rudimentary campus network that had fallen into disrepair. Nearly all of the repeaters placed by the ISP were non-functional, so most of the 30+ acre campus went without wifi.
Without wifi, students were falling into the digital divide; they couldn’t access information, educational applications, or even a means to connect with others. For the staff, internet access meant something else. Nearly 50% of the school’s teachers are expats; wifi was vital for staying in contact with family and friends in other countries. If the school wanted to attract top talent, they needed to ensure that teachers would have reliable IT.
Massive equipment and time donations made it possible to construct a sustainable data network at the school. Point-to-point radios from Ubiquiti Networks, pre-terminated fiber cables, and CAT5e ethernet created a resilient network to deliver high-speed internet access to the campus’s 22 buildings. Vendors such as Tripp-Lite, Sophos, and Zyxel donated various networking equipment and software to the project. A team of industry volunteers came together to offer time and labor.
Not only did this team build a reliable data network, they continue to return to the school to maintain it. The network supports a variety of pedagogical applications, including smart boards, distance learning, and electronic labs. The young students are better connected to their world, and benefit from global lessons and influence.
The Lycée Jean Baptiste Pointe du Sable school now has the capabilities required to educate the students of Haiti. The digital divide is a big part of education inequality. When students don’t have access to the internet, they lose access to information, applications, and connection. With reliable wifi, students have gained a leg up in receiving an equitable education.
"You are making a big difference in our students and staff lives alike."
Once an old factory on Broadway and Canal, the headquarters for The Infatuation offered limited connectivity. Frequent internet outages were taking over, leaving the staff hanging in the midst of their work. With only five tenants in the building, no fiber provider was interested in offering their services. The Infatuation desperately needed reliable internet to get business back on track.
The Story of The Infatuation
The Infatuation is an all-in-one website, app, newsletter, and recommendation platform. Designed to give individuals the most honest and trustworthy reviews on food, they send highly-skilled editors and writers to try all sorts of restaurants around the world. Their methodology is to show up unannounced, compensate for the experience themselves, and always call it like they see it.
Founded over a decade ago, the Infatuation has fostered tremendous growth while continuing to give back to the people of NYC and abroad. In 2018, they acquired Zagat, the restaurant review brand from Google–Talk about iconic! The Infatuation has quickly established itself to be one of the most influential, powerful, and useful restaurant discovery platforms out there.
The Infatuation needed a change. Their aging hardware was leading to huge gaps in connectivity. Spectrum was the only broadband provider available, and their alternative solutions were not looking great either: “Do we work out of Starbucks for the day or run to AT&T to buy six hotspots?” These temporary solutions were just not enough, and the business could not hold out much longer.
The Infatuation needed a solid plan, so they reached out to JS Tech to create one for them. Rather than running dark fiber from the street, which would take 90 days or more, the best option was to deliver wireless internet from the rooftop. Time was of the essence to replace the Spectrum connection; just one day after the contract was signed, the Infatuation had an installation team on-site to survey the area. With JS Tech’s direction, the Infatuation saw a full installation within two weeks, a feat that would have taken months with fiber.
The Infatuation now reaps the benefits of an ultra high-speed and low-latency connection at a great price. The company no longer has to fret about how to meet deadlines when they can’t get online because JS Tech guarantees flawless internet 99.99% of the time.
All that the Infatuation needed was a partner that would look out for them. These new and seamless connections propelled their productivity and workflow towards great success.
"Joe helped us get set up with a backup system for when our local internet has slow points. Has been great."
While MSM Wellness is a medical practice filling the gaps in patient-physician communication, they were suffering from disorganization within their office infrastructure. With cables everywhere and an ineffective central station, the practice knew their current IT stack needed some TLC.
The Story of MSM Wellness
Better health. Better wellness. This is what MSM Wellness stands for. Manhattan Sports Medicine is a team of physicians, chiropractors, and therapists committed to helping New Yorkers who lead physically-demanding lives. Whether the individual is a top athlete or someone just trying to lead a pain-free but active lifestyle, MSM Wellness strives to design the perfect treatment for lasting success.
MSM Wellness was a leader in the field when it implemented Electronic Medical Records for its patients; however, an aging data network became an obstacle to efficient communication. They faced regular outages, preventing office computers from writing into the practice’s patient database.
A closer look revealed a sub-professional installation. The network equipment was placed in a high-traffic area behind the front desk and wires were damaged and scattered across the office floor. To make matters worse, nothing was labeled making it difficult to trace, and none of the wiring followed ANSI standards, making repairs nearly impossible.
MSM Wellness needed a partner that would take into account the practice’s cost and space concerns. A“floating network closet” was the perfect solution to meet their needs. This cabinet, placed in an unused space in the practice’s administration area, houses their modem, router, and network switch.
MSM Wellness now has access to new cabling that allows 24/7 access to their critical medical systems. The office is organized with a fully installed technological infrastructure where employees can track their patients’ information with the utmost ease.
Triptent, a creative team, was frustrated by crashing systems and digital file issues. Troubleshooting was delaying projects by hours, or even days. The agency needed to address their immediate challenges, but they also needed to stand up a stronger technology base so that these issues wouldn’t happen again.
The Story of Triptent
Triptent is a creative ad agency based in NYC. This mid-sized company focuses on strategy, design, creativity, and production. Their loyal partnerships and productive workflow set them apart within their industry. Founded in 2012, Triptent has worked tirelessly to guide their clients’ brands towards success and recognition.
For example, Triptent’s partnership with Pandora (circa 2015) enabled smart in-store and outdoor advertising, along with personable and impactful corporate videos. As an agency that works diligently to create beauty for every brand it collaborates with, Triptent knows that strong service is the backbone of its business.
Triptent’s IT was a mess to say the least. Employees called JS Tech frequently with crashes and file system issues. And Our engineers were onsite weekly to fix such complaints but were forced to be reactive to IT challenges.While the measures provided were helpful, they didn’t resolve the underlying problems. Each call Triptent had to make to the help desk set them back hours on their projects. A lack of internal MSP or a solid IT team cost them client deliverables and resulted in sky high tech fees. What Triptent needed was to be proactive.
Downtime and recurring issues were decreasing Triptent’s productivity. While Triptent may have been too close to see the bigger picture, the engineers at JS Tech could see the problem with clear eyes. What Triptent needed for long-term success was a strategic IT partner–not a Geek Squad.
Installing remote monitoring and management (RMM) software on every computer brought Triptent steps ahead of the game. Additionally, reconfigured technology infrastructure with new cabling and wifi meant Triptent could stay well-connected. The number of problems quite literally dropped overnight.
With proactive maintenance and back-end monitoring, Triptent faced drastically fewer delays (and none related to tech)!.
The focus shifted to tech-related strategic planning. Triptent was able to look holistically at their technology needs, making strides in production and storage protocols, backup and recovery, fleet management, wifi, and other neglected areas that needed refinement.
With the help of JS Tech, Triptent was able to catch these issues before they escalated to system crashes, downtime, and loss of productivity. And, even better, JS Tech was able to patch these holes without disrupting Triptent’s workflow.
Triptent now has a partner to ensure they can deliver world-class service. In addition to back-end monitoring, Triptent employees receive help desk support, decreasing their downtime and overall tech issues. As a dedicated IT partner, regular communication with Triptent’s offices helps to maintain systems, train new users, and brainstorm new ideas to drive productivity through technology solutions.
"Smart, solution-based firm. Accessibility to the team for troubleshooting is outstanding and friendly. To this day we are partnering with JS Tech because of flexibility and effective solutions."