While MSM Wellness is a medical practice filling the gaps in patient-physician communication, they were suffering from disorganization within their office infrastructure. With cables everywhere and an ineffective central station, the practice knew their current IT stack needed some TLC.
The Story of MSM Wellness
Better health. Better wellness. This is what MSM Wellness stands for. Manhattan Sports Medicine is a team of physicians, chiropractors, and therapists committed to helping New Yorkers who lead physically-demanding lives. Whether the individual is a top athlete or someone just trying to lead a pain-free but active lifestyle, MSM Wellness strives to design the perfect treatment for lasting success.
MSM Wellness was a leader in the field when it implemented Electronic Medical Records for its patients; however, an aging data network became an obstacle to efficient communication. They faced regular outages, preventing office computers from writing into the practice’s patient database.
A closer look revealed a sub-professional installation. The network equipment was placed in a high-traffic area behind the front desk and wires were damaged and scattered across the office floor. To make matters worse, nothing was labeled making it difficult to trace, and none of the wiring followed ANSI standards, making repairs nearly impossible.
MSM Wellness needed a partner that would take into account the practice’s cost and space concerns. A“floating network closet” was the perfect solution to meet their needs. This cabinet, placed in an unused space in the practice’s administration area, houses their modem, router, and network switch.
MSM Wellness now has access to new cabling that allows 24/7 access to their critical medical systems. The office is organized with a fully installed technological infrastructure where employees can track their patients’ information with the utmost ease.
Triptent, a creative team, was frustrated by crashing systems and digital file issues. Troubleshooting was delaying projects by hours, or even days. The agency needed to address their immediate challenges, but they also needed to stand up a stronger technology base so that these issues wouldn’t happen again.
The Story of Triptent
Triptent is a creative ad agency based in NYC. This mid-sized company focuses on strategy, design, creativity, and production. Their loyal partnerships and productive workflow set them apart within their industry. Founded in 2012, Triptent has worked tirelessly to guide their clients’ brands towards success and recognition.
For example, Triptent’s partnership with Pandora (circa 2015) enabled smart in-store and outdoor advertising, along with personable and impactful corporate videos. As an agency that works diligently to create beauty for every brand it collaborates with, Triptent knows that strong service is the backbone of its business.
Triptent’s IT was a mess to say the least. Employees called JS Tech frequently with crashes and file system issues. And Our engineers were onsite weekly to fix such complaints but were forced to be reactive to IT challenges.While the measures provided were helpful, they didn’t resolve the underlying problems. Each call Triptent had to make to the help desk set them back hours on their projects. A lack of internal MSP or a solid IT team cost them client deliverables and resulted in sky high tech fees. What Triptent needed was to be proactive.
Downtime and recurring issues were decreasing Triptent’s productivity. While Triptent may have been too close to see the bigger picture, the engineers at JS Tech could see the problem with clear eyes. What Triptent needed for long-term success was a strategic IT partner–not a Geek Squad.
Installing remote monitoring and management (RMM) software on every computer brought Triptent steps ahead of the game. Additionally, reconfigured technology infrastructure with new cabling and wifi meant Triptent could stay well-connected. The number of problems quite literally dropped overnight.
With proactive maintenance and back-end monitoring, Triptent faced drastically fewer delays (and none related to tech)!.
The focus shifted to tech-related strategic planning. Triptent was able to look holistically at their technology needs, making strides in production and storage protocols, backup and recovery, fleet management, wifi, and other neglected areas that needed refinement.
With the help of JS Tech, Triptent was able to catch these issues before they escalated to system crashes, downtime, and loss of productivity. And, even better, JS Tech was able to patch these holes without disrupting Triptent’s workflow.
Triptent now has a partner to ensure they can deliver world-class service. In addition to back-end monitoring, Triptent employees receive help desk support, decreasing their downtime and overall tech issues. As a dedicated IT partner, regular communication with Triptent’s offices helps to maintain systems, train new users, and brainstorm new ideas to drive productivity through technology solutions.
"Smart, solution-based firm. Accessibility to the team for troubleshooting is outstanding and friendly. To this day we are partnering with JS Tech because of flexibility and effective solutions."