Identity Media

Data vulnerable on standalone external hard drives

As a rapidly-growing ad agency and production house, Identity Media is constantly generating digital content. Every hour of video adds hundreds of gigabytes to their collection. The footage is irreplaceable, and must be accessed by multiple parties at once for post-production tasks.
Identity had been storing footage on an army of external hard drives. The drives were configured for RAID0, doubling the possibility for data loss on each. Editors had to share drives to work on different parts of production, and no backup measures were in place. This imposed time-related costs, as well as high potential for data loss.

Storage system protects footage and allows for resource sharing

JS Tech replaced Identity’s independent drives with a single, network-accessible storage cluster. Their team uses Adobe Premiere with the system, sharing HD video clips and 4k raw footage. Off-site backup to AWS protects against accidental deletion and catastrophic failure. Drive, network, and power redundancy ensure as close to 100% uptime as possible. And, should anything go wrong, Identity’s team and JS Tech receive notifications via email. In many cases, the device can heal itself with zero downtime.


Vendors used at Identity:

Other services used at Identity:

Wireless optimization

VoIP phones


"I greatly appreciate the upfront time given to evaluating my organization before recommending options. "

Alex Lose, Identity Media


IT issues constantly interrupting critical work

Triptent began working with JS Tech as a break/fix client, when their accountant found us in a woman’s magazine in 2012. Employees of the ad agency called frequently with crashes and file system issues. For each issue, JS Tech dispatched a tech billed an hourly rate. As each problem was fixed, it seemed that a new issue would crop up to take its place.

Tech drives business forward and increases productivity

When JS Tech on-boarded Triptent, we installed antivirus and proactive maintenance software on every computer. Overnight, the volume of house calls plummeted. Focus shifted from fixing the problem du jour to strategic planning of tech related to company workflows. JS Tech made strides in production and storage protocols, backup and recovery, fleet management, wifi, and other areas that could have been neglected putting out break/fix fires. Today, JS Tech holds regular office hours at Triptent’s offices to maintain systems, train users, and brainstorm new ideas to drive productivity.

Vendors used at Triptent: 

Other services used at Triptent:

Wireless optimization

VoIP phones


"Smart, solution based firm. Accessibility to the team for troubleshooting is outstanding - and friendly. To this day we are partnering with JS Tech because of flexibility and effective solutions."

Alex Lose, Director of Content – Triptent