Triptent, Inc.

Size: 11-50 employees

Location: New York, New York

Industry: Creative Advertising

Investment: $5,000-$10,000 per month

Triptent, a creative team, was frustrated by crashing systems and digital file issues. Troubleshooting was delaying projects by hours, or even days. The agency needed to address their immediate challenges, but they also needed to stand up a stronger technology base so that these issues wouldn’t happen again.

 

 

The Story of Triptent

Triptent is a creative ad agency based in NYC. This mid-sized company focuses on strategy, design, creativity, and production. Their loyal partnerships and productive workflow set them apart within their industry. Founded in 2012, Triptent has worked tirelessly to guide their clients’ brands towards success and recognition.

For example, Triptent’s partnership with Pandora (circa 2015) enabled smart in-store and outdoor advertising, along with personable and impactful corporate videos. As an agency that works diligently to create beauty for every brand it collaborates with, Triptent knows that strong service is the backbone of its business.

The Challenge

Triptent’s IT was a mess to say the least. Employees called JS Tech frequently with crashes and file system issues. And Our engineers were onsite weekly to fix such complaints but were forced to be reactive to IT challenges.While the measures provided were helpful, they didn’t resolve the underlying problems. Each call Triptent had to make to the help desk set them back hours on their projects. A lack of internal MSP or a solid IT team cost them client deliverables and resulted in sky high tech fees. What Triptent needed was to be proactive.

The Solution

Downtime and recurring issues were decreasing Triptent’s productivity. While Triptent may have been too close to see the bigger picture, the engineers at JS Tech could see the problem with clear eyes. What Triptent needed for long-term success was a strategic IT partner–not a Geek Squad.

Installing remote monitoring and management (RMM) software on every computer brought Triptent steps ahead of the game. Additionally, reconfigured technology infrastructure with new cabling and wifi meant Triptent could stay well-connected. The number of problems quite literally dropped overnight.

With proactive maintenance and back-end monitoring, Triptent faced drastically fewer delays (and none related to tech)!.

The Result

The focus shifted to tech-related strategic planning. Triptent was able to look holistically at their technology needs, making strides in production and storage protocols, backup and recovery, fleet management, wifi, and other neglected areas that needed refinement.

With the help of JS Tech, Triptent was able to catch these issues before they escalated to system crashes, downtime, and loss of productivity. And, even better, JS Tech was able to patch these holes without disrupting Triptent’s workflow.

Triptent now has a partner to ensure they can deliver world-class service. In addition to back-end monitoring, Triptent employees receive help desk support, decreasing their downtime and overall tech issues. As a dedicated IT partner, regular communication with Triptent’s offices helps to maintain systems, train new users, and brainstorm new ideas to drive productivity through technology solutions.

★★★★★

"Smart, solution-based firm. Accessibility to the team for troubleshooting is outstanding and friendly. To this day we are partnering with JS Tech because of flexibility and effective solutions."

Alex Lose, Director of Content – Triptent

If your company is looking for a technology partner who is responsive, knowledgeable, and solution-oriented, call us today at 1-855-NYC-TECH or schedule a quick consult here.

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